Senior Customer Service Agent, NYT Wirecutter (Temporary)
Core
Senior temporary customer service agent for the Wirecutter Store, handling high-volume inquiries via email and chat to resolve orders, shipping, and returns.
Role type
Senior IC customer service representative (e-commerce)
Builds
Customer support operations for the Wirecutter Store e-commerce destination
Domain
E-commerce / Retail
Deliverable
client delivery
Required skills
Customer support, live chat management, order status resolution, shipping logistics, returns processing, Shopify, Gorgias, Loop Returns, AI chat tools, macro creation, auto-response configuration
Preferred skills
Drop-ship retail experience
Technologies
Shopify, Gorgias, Loop Returns
Responsibilities
Manage inquiries via email and AI chat systems; resolve issues regarding order status, product info, shipping, and returns; process returns using Loop Returns; guide communication with external supply partners; navigate ecommerce tech platforms at an expert level; collaborate to identify trending issues and suggest operational improvements.
Seniority
Senior, temporary