Product Support Specialist I (Merchant Care)

Affirm

RemoteFull-time$55,000–$55,0002026-10-13 → 2026-10-17

Core

Front-line product support specialist resolving technical and operational issues for e-commerce merchant partners.

Role type

Product Support Specialist (Merchant Care)

Builds

Support processes and feature request aggregation for Affirm's merchant base

Domain

Fintech / Payments / E-commerce

Deliverable

client delivery

Required skills

Troubleshooting, cross-functional collaboration, process improvement, feature request aggregation, technical writing, empathy, project ownership

Preferred skills

Experience with Shopify/WooCommerce, web development concepts, log analysis

Technologies

Shopify, WooCommerce, logs

Responsibilities

Resolve complicated technical or configuration issues for merchants, troubleshoot account issues with engineering, manage multiple customer inquiries, build scalable support processes, drive merchant communication about new features, aggregate feature requests for product planning

Seniority

Individual Contributor, 2+ years experience

About Affirm

Financial Services3128San Francisco, California, USFounded 2012

At Affirm, we’re using today’s technology to bring significant disruptive innovation to the financial industry. We focus on improving the lives of consumers by delivering simple, honest and transparent financial products. We have roles across a variety of teams, including engineering, product, finance, operations, revenue, marketing, people and more. A note to applicants: Fake job and recruiting scams are on the rise. Affirm will never ask you to pay any upfront fees or send you any checks to purchase equipment during any part of the recruiting process. Affirm only uses legitimate company emai