IT-Anwendungsbetreuer RIB 4.0 und RIB iTWO Baseline (m/w/d)
Core
Provide IT support, training, and process optimization for internal users of RIB 4.0 and RIB iTWO Baseline software solutions.
Role type
IT Application Support Specialist
Builds
Support workflows and user enablement for ERP software
Domain
Construction & Infrastructure / ERP Software
Deliverable
client delivery
Required skills
RIB 4.0 support, RIB iTWO Baseline support, ERP systems knowledge, Cloud platforms knowledge, First-level support, Ticket management, Asset management
Responsibilities
Support internal users with RIB 4.0 and RIB iTWO Baseline issues, Analyze and resolve 1st and 2nd-level support tickets, Conduct user training and onboarding, Document support cases and maintain knowledge base, Install and configure end-user devices