Customer Service Advisor (m/f/d)
Core
First point of contact for potential and existing customers, handling inbound calls, emails, and webchats to support business owners with general inquiries, application processes, and follow-up financing.
Role type
Customer Service Advisor
Builds
Customer support interactions and application assistance for a fintech lending platform
Domain
Fintech / Lending
Deliverable
client delivery
Required skills
Customer service, communication, application support, document collection, cross-functional collaboration, feedback provision, AI tool usage
Preferred skills
Commercial training or business studies, banking or fintech experience, English language skills
Technologies
AI tools
Responsibilities
Answer customer questions about products, application processes, and the company; assist customers in completing applications and providing necessary documents for credit decisions; collaborate with internal teams to achieve the best customer outcomes; share customer feedback and competitor offers to help develop processes.
Seniority
Entry to Mid-level
