Mitarbeiter Customer Service & Auftragsbearbeitung (m/w/d)
Core
First point of contact for customers, ensuring smooth order processing from inquiry to invoicing.
Role type
Customer Service & Order Processing Specialist
Builds
Order confirmations, shipping documents, and invoices for industrial safety equipment
Domain
Industrial safety equipment (PPE)
Required skills
Customer consultation, order management, ERP system usage, invoice creation, complaint handling, logistics coordination (via careerplan.io/jobs/10001-1003518819-S-mitarbeiter-customer-service-auftragsbearbeitung-mwd-at-voss-helme-gmbh-co-kg)
Preferred skills
Experience in PPE or industrial environment, English communication
Responsibilities
Handling customer inquiries via phone and email, processing orders and tracking status, creating offers and invoices, coordinating delivery schedules with production and partners, managing shipping documents, handling complaints, collaborating with sales, production, and logistics teams
Seniority
Mid-level, hands-on IC