Customer Success Partner I
Core
Verify customer purchase orders, enter orders, reconcile payments, and serve as a liaison between departments to resolve customer issues.
Role type
Customer Success Partner I
Builds
Accurate order processing and customer issue resolution for Protolabs
Domain
Digital manufacturing
Deliverable
product features
Required skills
Order verification, payment reconciliation, customer inquiry triage, database maintenance, cross-departmental communication
Preferred skills
Microsoft products proficiency
Responsibilities
Verify accuracy of customer purchase orders, enter customer orders and understand the order process, reconcile and verify customer payments, serve as a liaison between departments, maintain customer database accuracy, process incoming customer inquiries, handle customer correspondence via phone and email
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