Mitarbeiter Ersatzteilservice (m/w/d)
Core
Customer service and logistics specialist for spare parts, handling inquiries, order processing, and warehouse management.
Role type
Spare parts service coordinator
Builds
Spare parts orders and service kits for customers
Domain
Industrial manufacturing / Logistics
Required skills
Customer consultation, order processing, pricing calculation, complaint handling, ERP system management, inventory management, supplier ordering, customs documentation, warehouse organization, technical understanding, commercial acumen
Preferred skills
ERP/WMS experience, English language skills, vocational training in commercial or technical fields
Responsibilities
Advise customers on spare parts via phone and email, create quotes and orders, calculate spare part prices, process complaints and repair orders, manage service articles in ERP, dispatch and pick orders, order missing parts from suppliers, inspect incoming goods, book inventory movements, perform final order checks and address verification, pack and ship spare parts, manage service warehouse, support pre-assembly of service modules, handle customs shipments