Versicherungs-Kundenservice und Leistungsbearbeitung (W/M/D)
Hybrid
Core
Handling customer inquiries, complaints, and claims coordination while ensuring service quality and acting as the contact point for partners.
Role type
Specialist in customer service and claims processing
Builds
Customer service interactions and claims resolution processes
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Customer service, claims processing, MS Office, CRM systems, German (fluent), English (good), analytical thinking, problem analysis
Preferred skills
Experience in financial services, affinity for digital solutions, strong communication skills
Responsibilities
Independently process and coordinate customer inquiries and complaints, ensure service quality adherence, serve as contact for partners, analyze frequent problems and share insights
Seniority
Entry-level to Mid-level, hands-on IC