Service Koordinator Einsatzsteuerung und Projekte / Service Dispatcher (m/w/d)
Core
Coordinating service dispatch operations and project planning for an IT infrastructure company.
Role type
Service Dispatcher / Project Coordinator
Builds
IT infrastructure services and project deliverables for enterprise clients
Domain
IT Services / Logistics & Operations
Required skills
ticket management, resource allocation, scheduling, project planning, contract compliance, process documentation
Preferred skills
project management, dispatch planning, personnel scheduling
Technologies
ticketing systems, telephony
Responsibilities
Answer and prioritize customer service requests via phone and ticketing system, distribute service tickets to available resources, plan staff deployments and travel, monitor contractual response times, document support activities, support project planning and execution, contribute to departmental process improvements