Teamleitung Kundenservice Center (m/w/d)
Core
Leading the Export Customer Service Center team, coordinating with sales, and ensuring efficient order processing from quote to invoice.
Role type
Team Lead, Customer Service Center Export
Builds
Order processing workflows, sales support, and service quality standards
Domain
Manufacturing / Customer Service / Sales Operations
Required skills
Team leadership, SAP SD, Microsoft Excel, order processing, sales coordination, data analysis, process optimization, quality assurance, customer communication
Preferred skills
French language, AI tool understanding, digital solution adoption
Technologies
SAP, Microsoft Office, AI tools
Responsibilities
Lead and develop the Export Customer Service Center team, coordinate information flow between service and sales, support sales and key accounts, manage order processing from quote to invoice, create quotes and handle customer correspondence, process bonuses and claims, generate reports, identify process improvements, ensure service level compliance, maintain master data
Seniority
Mid-level, first-line management