Manager, Sales Operations Support
Core
Lead a team delivering operational support to sales teams, managing quote preparation, order processing, and post-sales support to ensure efficient client experiences.
Role type
Manager, Sales Operations Support
Builds
Reliable operational support workflows for sales teams and clients
Domain
Sales Operations / Quote-to-Cash / Managed Services
Required skills
Team leadership, Quote-to-cash workflow management, Salesforce (Service Cloud, CPQ), Service request management (Zendesk, ServiceNow), Process management, Financial acumen, Analytical problem-solving, Stakeholder coordination
Preferred skills
Experience in consulting services, SaaS, or infrastructure solutions
Technologies
Salesforce, Salesforce Service Cloud, Salesforce CPQ, Zendesk, ServiceNow, Microsoft Office (Outlook, Excel, Word, PowerPoint)
Responsibilities
Lead and manage a team of Sales Operations Support Specialists; Coach team members on business processes and support professional development; Distribute and monitor service requests to maintain SLAs; Coordinate month-end booking activities; Handle initial escalations from internal and external stakeholders; Identify opportunities to improve efficiency and optimize workflows.
Seniority
Manager, team leadership