Leitung Innendienst (m/w/d)
Core
Leading the internal sales team for the rental and sale of aerial work platforms and telescopic forklifts, optimizing internal sales and service processes, and acting as the primary contact for customer claims and damage handling.
Role type
Senior internal sales team lead (equipment rental)
Builds
Rental and sales operations for aerial work platforms and telescopic forklifts
Domain
Construction equipment rental and sales
Deliverable
product features
Required skills
Team leadership, process optimization, cross-functional coordination, customer claims management, personnel development
Preferred skills
Commercial or technical background, service orientation, communication skills
Responsibilities
Lead and manage the internal sales team, analyze and optimize internal sales and service processes, coordinate between dispatch, workshop, and sales, handle customer claims and damage reports, develop team members, collaborate with branch and regional management