Mitarbeiter/in Customer Recall — Kundenbetreuung B2B (m/w/d)
Core
Reactivating existing B2B customers who have reduced or stopped inquiries by diagnosing the root cause (e.g., delivery delays, price, competition) and rebuilding the relationship.
Role type
Senior B2B Customer Recall Specialist
Builds
Restored customer relationships and new purchase orders for industrial MRO components
Domain
Industrial MRO / B2B Sales
Required skills
German (native/C1), English (B2), ERP/CRM proficiency, data entry discipline, active listening, technical-commercial communication, reliability
Preferred skills
Italian, French, Spanish, Eastern European languages, B2B customer service experience, inside sales experience, procurement experience, technical knowledge of industrial components
Responsibilities
Reviewing daily prioritized customer lists generated by the ERP system, analyzing customer accounts using system-generated briefings, conducting advisory calls in the customer's language, documenting call outcomes in structured forms, managing follow-up tasks until order conversion, submitting monthly activity reports
Seniority
Mid-level, hands-on IC