Kundenberater Versicherungsrecht (m/w/d)
Core
First point of contact for customers regarding social insurance questions, handling the complete onboarding process for new members and their family members, and managing legal inquiries in insurance law.
Role type
Customer advisor (social insurance)
Builds
Electronic health card (eGK) delivery and electronic exchange of registration data with various entities (insurance funds, employers, universities).
Domain
Health insurance / Social security
Deliverable
client delivery
Required skills
Social insurance knowledge, MS Office, customer service, telephone communication, legal question analysis
Responsibilities
Advise customers on social insurance issues, process new member onboarding, deliver electronic health cards, exchange registration data, resolve customer concerns independently.