Customer Service Rep – Work from home in Nebraska
Core
Handle incoming phone calls and inquiries as the primary customer interface for health insurance members, serving as a member advocate and expert in navigating insurance processes.
Role type
Customer Service Representative
Builds
Customer trust and satisfaction through effective communication and issue resolution
Domain
Health Insurance
Deliverable
client delivery
Required skills
telephone communication, customer issue resolution, policy and procedure compliance, product knowledge, regulatory compliance
Preferred skills
medical/dental terminology, contract interpretation
Responsibilities
Interface with customers via telephone and written correspondence, research customer information to resolve issues, elevate sensitive requests, stay current on state and federal regulations, recommend products to improve satisfaction and profitability
Seniority
Individual Contributor, entry to mid-level