Customer Service Rep – Work from home in Nebraska
Core
Handle incoming phone calls and inquiries as the primary customer interface for health insurance members, serving as an advocate and educating them on policies.
Role type
Customer Service Representative
Builds
Member trust and satisfaction through effective issue resolution and product recommendations
Domain
Health Insurance
Deliverable
client delivery
Required skills
telephone communication, customer issue resolution, policy compliance, product knowledge, written correspondence
Preferred skills
medical/dental terminology, contract interpretation
Responsibilities
Research customer information using internal systems and regulations, elevate sensitive customer requests, stay current on changing state and federal mandates, proactively recommend products to improve satisfaction and profitability
Seniority
Entry-level to Mid-level, individual contributor