Customer Benefit Advisor I (On-site)- Columbia
Core
Entry-level Customer Benefit Advisor providing accurate information on benefits, claims, and policy administration to external customers via multiple communication channels.
Role type
Entry-level Customer Service Representative (Insurance/Benefits)
Builds
Customer support interactions and accurate policy/coverage responses
Domain
Insurance and Employee Benefits
Deliverable
client delivery
Required skills
Customer service, verbal and written communication, multi-tasking, computer proficiency, Microsoft Office (Outlook, Word, Excel), data entry, empathy, adherence to protocols
Preferred skills
1 year customer service experience, insurance/healthcare/medical/financial field experience, phone proficiency
Responsibilities
Assist customers with policy and coverage questions, meet company goals and metrics, protect customer privacy, work assigned shifts, complete required training, utilize multiple system applications, follow documented processes
Seniority
Entry-level, individual contributor