Customer Benefit Advisor I (On-Site)- Chattanooga
Core
Entry-level Customer Benefit Advisor providing accurate information on employee benefits, claims, and policy administration to external customers via multiple communication channels.
Role type
Entry-level customer service representative (benefits administration)
Builds
Customer support interactions and accurate policy/coverage responses
Domain
Insurance and employee benefits
Deliverable
client delivery
Required skills
Customer service, verbal and written communication, multi-tasking, computer proficiency, Microsoft Office (Outlook, Word, Excel), empathy, adherence to protocols
Preferred skills
1 year customer service experience, insurance/healthcare/medical/financial field background, phone proficiency
Responsibilities
Assist customers via multiple communication avenues with timely and accurate policy/coverage information; meet company goals and metrics; protect customer privacy; work assigned shifts between 8:00 am and 8:00 pm Eastern time Monday-Friday; complete required training; utilize multiple system applications to relay information; follow documented processes to enhance customer service.
Seniority
Entry-level, hands-on IC