(Senior) Business Process Owner Lead-to-Order (gn) Vollzeit/Teilzeit (hybrid)
Core
End-to-End ownership of the Lead-to-Order commercial process, ensuring performance, consistency, and scalability across channels and sales units.
Role type
Senior Business Process Owner (Lead-to-Order)
Builds
Scalable, system-supported commercial processes and governance frameworks
Domain
B2B Mobility / On-the-Road Payments
Required skills
End-to-End process ownership, KPI management, Root cause analysis, Change management, Requirements engineering, Governance structure design, Stakeholder management, Process documentation, System landscape understanding (CRM/ERP/Omnichannel)
Preferred skills
Experience with AI integration, International setup management, Negotiation in matrix organizations
Technologies
CRM, ERP, Omnichannel Systems, Digital Platforms, AI
Responsibilities
Define process logic, business rules, standards, and decision logics along the customer journey; Analyze performance deviations and derive improvement measures; Prioritize functional requirements and decide on process changes; Translate business needs into process logics and system requirements; Ensure process documentation and governance rules remain current and applicable; Collaborate with Commercial, Operations, Product, and IT stakeholders.
Seniority
Senior, hands-on IC