Customer Service Manager (m/w/d)
Core
Managing customer inquiries via email and chat regarding employee benefits products, order processing, and complaint handling.
Role type
Customer Service Manager
Builds
Employee benefits products and related customer services
Domain
Insurance / Employee Benefits
Deliverable
client delivery
Required skills
CRM management (Salesforce), order processing, complaint management, process optimization, data quality assurance, B2B customer service
Preferred skills
MS Office, Excel, database maintenance
Responsibilities
Handling customer inquiries via email and chat, managing customer accounts and master data in CRM, processing orders from entry to delivery, managing complaints and supporting card users/partners, collaborating on process optimization projects, working with internal departments and external service providers
