2nd Level IT-Administrator/-Supporter (m/w/d)
Core
2nd Level IT Administrator/Supporter handling complex technical inquiries, incidents, and system administration for client environments.
Role type
2nd Level IT Support Engineer / System Administrator
Builds
Client IT infrastructure, Windows/M365 environments, and network security solutions
Domain
IT Services / Managed Services / Enterprise IT
Required skills
Windows Server administration, Microsoft 365 administration, Firewall administration, Network technology, Incident management, System installation and configuration, Technical documentation, Presales support
Preferred skills
WatchGuard or Sophos Firewall administration, Linux system administration, Manufacturer certifications, Experience in a system house
Technologies
Windows Server, Microsoft 365, WatchGuard, Sophos, Linux
Responsibilities
Analyze and resolve complex technical issues escalated from 1st Level, Install and configure central systems and services, Create and update technical documentation, Provide technical customer consultation, Support sales in offer creation, Participate in project implementation
Seniority
Junior to Mid-level, hands-on IC