IT-Support (m/w/d)
Core
First and second-level IT support specialist responsible for analyzing and resolving technical issues for users of specialized database solutions in the public health sector.
Role type
IT Support Engineer (1st/2nd Level)
Builds
IT operations and user support for public health database software
Domain
Public Health / Database Solutions
Deliverable
client delivery
Required skills
IT support (1st/2nd level), Windows OS, ticketing systems, software installation and configuration, functional testing, user documentation, stakeholder communication
Preferred skills
Asana, Zammad, AI/ML applications
Technologies
Windows, Asana, Zammad (via careerplan.io/jobs/10001-1003329416-S-it-support-mwd-at-unisoft-gesellschaft-fur-software-engineering-mbh)
Responsibilities
Accept, analyze, and resolve support requests via phone, email, and ticketing system; perform error analysis and independent troubleshooting; prioritize and document support cases; escalate complex issues to 3rd-level support or development; support software installation, configuration, and maintenance; conduct functional tests and support QA; create and maintain user documentation and knowledge base entries; consult and support customers on software usage; collaborate with development and product management to improve products and processes; contribute to optimizing internal workflows and service quality.