Support Engineer
Core
Provide functional and technical support for the Oracle Health Electronic Medical Record suite, serving as a primary contact for healthcare clients and delivering post-sales support.
Role type
Senior Support Engineer (Healthcare/Oracle Health)
Builds
Oracle Health Electronic Medical Record suite (via careerplan.io/jobs/Oracle-Support-Engineer-support-engineer-at-oracle)
Domain
Healthcare / Enterprise Software
Deliverable
client delivery
Required skills
troubleshooting, help desk operations, ticketing platforms, SQL, database querying, back-end troubleshooting, system maintenance, conflict resolution, prioritization
Preferred skills
IT and networking knowledge, CCL, HL7, healthcare systems, Oracle Diagnostic Methodology Certification
Technologies
HL7, Oracle, SQL, Security, Backend
Responsibilities
Investigate and resolve client issues by reviewing front-end applications, collecting details, observing users, and testing workflows; perform back-end troubleshooting including capturing logs, querying database tables, updating fields, and cycling servers; respond to customer questions by phone, email, and messaging tools; collaborate across teams to escalate and resolve complex or critical issues; document troubleshooting actions, resolutions, and knowledge articles; prioritize workload to meet service-level expectations; support internal stakeholders with escalated customer situations; participate in after-hours, weekend, and holiday on-call rotations.
