Support Engineer - Configuration
Core
Provide post-implementation and sustainment support for Oracle Health products, acting as a primary customer contact to resolve technical issues and manage configuration changes.
Role type
Support Engineer (Configuration)
Builds
Configuration changes and support for Oracle Health product environments (via careerplan.io/jobs/Oracle-Support-Engineer---Configuration-support-engineer-configuration-at-oracle)
Domain
Healthcare IT / Oracle Health
Required skills
Troubleshooting, ticketing systems, backend troubleshooting, database querying (SQL), CCL, HL7, healthcare systems, server management
Preferred skills
IT and networking knowledge, technical certifications, automation tools, AI-assisted tools
Responsibilities
Investigate and resolve customer issues by analyzing front-end applications and testing workflows; perform backend troubleshooting including capturing logs, querying database tables, and cycling servers; configure approved change requests and validate design modifications; respond to technical and non-technical customer inquiries via phone, email, and messaging platforms; maintain service request, change request, and troubleshooting documentation; participate in after-hours, weekend, and holiday on-call rotations for critical issue support.
