Call Center Agent im Kundenservice/ Backoffice (m/w/d) 📞💻
Core
Providing professional customer support via phone, email, and chat, handling orders, complaints, and complex 2nd-level support tasks for a textile mail-order retailer.
Role type
Customer Service Agent (2nd-Level Support)
Builds
Customer support solutions and order processing for a textile mail-order retailer
Domain
Retail / Customer Service
Deliverable
client delivery
Required skills
Customer communication, complaint handling, data management, MS Office, structured work, shift work flexibility
Preferred skills
Accounting knowledge, 2nd-level support experience
Technologies
MS Office
Responsibilities
Answering customer orders via phone, handling customer complaints and service requests, updating customer data, performing 2nd-level support tasks via email/chat/phone, executing backoffice activities
Seniority
Entry to Mid-level
