ITSM-Produktmanager (m/w/d) mit technischem Background
Core
Strategic and technical ownership of an established IT Service Management (ITSM) product, bridging development, sales, consulting, and customers to drive product evolution and customer adoption.
Role type
Product Manager (ITSM)
Builds
Modular ITSM software tools and services
Domain
Enterprise Software / IT Service Management
Deliverable
product features
Required skills
ITSM lifecycle management, product strategy, backlog prioritization, customer consultation, competitive analysis, roadmap planning, requirement documentation
Preferred skills
ITIL certification, ISO/IEC 20000 certification, Project Management certification (PRINCE2/PMI/IPMA), experience with ServiceNow/BMC/OTRS/Matrix42
Technologies
ServiceNow, BMC, OTRS, OMNITRACKER, Matrix42
Responsibilities
Define product strategy and roadmap, analyze market and customer requirements, create and maintain requirement documents (Epics, Features, User Stories), consult customers on software implementation, prioritize the product backlog, conduct product presentations and demos, support bidding processes and PoCs, collaborate with European subsidiaries, optimize internal product processes
Seniority
Mid-Senior, hands-on IC