Presales Produktmanager (m/w/d) – Business & Callcenter Telefonie (m/w/d)
Core
Strategic and technical bridge between sales and Professional Services, translating customer requirements into tailored VoIP and call center communication solutions.
Role type
Senior Presales Product Manager (Solution Engineering)
Builds
Customized communication infrastructure setups, Proof-of-Concepts, and technical proposals for Business and Call Center clients.
Domain
Telecommunications, VoIP, Cloud-PBX, Call Center Operations
Required skills
VoIP/SIP/ISDN technical expertise, Call Center workflow knowledge (ACD, IVR, WFM), Solution Architecture & Design, RFP/RFI response, API/CRM/ERP integration, Network infrastructure (IP, QoS, Firewalls), Technical documentation
Preferred skills
Experience in technical presales or consulting within the Telecommunications industry
Technologies
SIP, VoIP, Cloud-PBX, REST, SOAP, CRM, ERP, IP Networks, QoS, Firewalls
Responsibilities
Consult Business and Call Center clients on solution capabilities, translate requirements into technical concepts and specifications, design custom setups and present them in live demos or PoCs, support RFI/RFP responses, feed market trends into product development roadmap
Seniority
Senior, hands-on IC
