Sachbearbeiter (m/w/d) Reklamationsmanagement / Mitarbeiter (m/w/d) Reklamationsbearbeitung
Core
Manage and resolve customer complaints for professional clients in the building materials industry, analyzing root causes to drive quality improvements.
Role type
Claims management specialist
Builds
Improved customer satisfaction and reduced complaint rates for building material products
Domain
Construction materials / Building supplies
Deliverable
client delivery
Required skills
complaint analysis, root cause analysis, quality improvement, customer service, technical understanding, conflict resolution
Preferred skills
knowledge of sanitary, tiling, flooring, and doors
Responsibilities
Receive and process customer complaints, analyze error sources, implement corrective measures, reduce complaint rates
Seniority
Entry to Mid-level, individual contributor