Customer Quality Specialist
Core
Manage customer complaints, non-conformities, and product recalls to ensure compliance with food safety regulations and internal standards.
Role type
Customer Quality Specialist
Builds
Food safety management systems and customer trust
Domain
Food manufacturing / Quality Assurance
Deliverable
Dashboards & analysis
Required skills
Root cause analysis, CAPA management, KPI monitoring, product traceability, recall management, HACCP knowledge, customer communication
Preferred skills
Cross-functional coordination, continuous improvement initiatives
Technologies
Microsoft Office Suite
Responsibilities
Manage customer complaints end-to-end, perform root cause analysis and define CAPA, oversee non-conformity management, prepare internal and customer-facing reports, monitor customer complaint KPIs, act as primary point of contact for key customers, manage customer communications in case of product recall, support documentation management and traceability, contribute to product traceability and recall readiness activities, collaborate on continuous improvement initiatives
Seniority
Junior, hands-on IC
