[쿠팡] 쿠팡 CS 민원 관리 담당자 (계약직)
Core
Final responder and manager for escalated customer complaints (HCE), resolving critical issues, performing root cause analysis, and driving process improvements.
Role type
Senior Customer Success Manager (Escalations)
Builds
Improved customer experience and optimized complaint handling processes
Domain
E-commerce / Customer Support
Deliverable
client delivery
Required skills
Customer complaint resolution, root cause analysis, process improvement, stakeholder escalation, critical issue management
Preferred skills
E-commerce CS experience, process improvement project experience
Responsibilities
Handle escalated customer complaints, analyze root causes of issues, escalate complex cases to relevant departments, improve CS processes based on data
Seniority
Mid-level, hands-on IC
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