Teamleiter Managed Services (m/w/d)
Core
Leading a team of IT specialists to optimize customer IT infrastructure and deliver tailored solutions via support, projects, and maintenance.
Role type
Senior IT Team Lead (Managed Services)
Builds
IT infrastructure optimization, custom solutions, and managed services for enterprise clients (via careerplan.io/jobs/10001-1003204836-S-teamleiter-managed-services-mwd-at-leitwerk-ag)
Domain
IT Infrastructure, Managed Services, Data Center
Required skills
Team leadership, IT infrastructure management, project management, resource planning, KPI monitoring, process improvement
Preferred skills
Experience with 1st/2nd/3rd level support, Scrum/ITIL methodologies, mentoring
Technologies
IT Infrastructure, Networks, Cloud Services, Security Solutions
Responsibilities
Lead a team of IT specialists in support, projects, and maintenance; Manage team planning, recruitment, and professional development; Ensure smooth daily operations and service management; Monitor and report on KPIs; Drive continuous process improvement
Seniority
Senior, hands-on IC with leadership