Customer Care Center Leader (m/w/d)
Core
Lead the operational and organizational management of a Customer Care Center, overseeing internal service processes, contract administration, and sales support for a staffing agency client.
Role type
Senior Customer Care Center Leader / Operations Manager
Builds
Internal service processes, contract management workflows, and sales support structures
Domain
Staffing & Recruitment / B2B Services
Required skills
Team leadership, process optimization, contract management, CRM/ERP proficiency, cross-functional collaboration, KPI reporting, sales support
Preferred skills
Prior leadership experience, French language skills, hands-on mentality
Technologies
ERP, CRM
Responsibilities
Lead and organize the Customer Care/In-house sales team, develop internal processes and the Customer Competence Center, ensure clear team responsibilities, support employee development and performance management, establish professional sales support structures, ensure professional customer service and contract administration, manage offer/project/tender follow-up, create regular KPI and service reports, support forecasting and pipeline processes, maintain CRM data quality.
Seniority
Senior, hands-on IC
