Kundenberater/in (m/w/d) für Möbel und Lifestyle
Core
Managing customer dialog processes, order administration, claims handling, and shipping coordination via phone, chat, and email.
Role type
Customer service representative
Builds
Customer acquisition, retention, and satisfaction for a furniture and lifestyle e-commerce company
Domain
Furniture retail / E-commerce
Deliverable
client delivery
Required skills
Customer orientation, order management, claims processing, conflict resolution, economic process understanding, analytical skills, trend awareness
Preferred skills
Experience in shipping trade, call center, furniture sales, or e-commerce
Technologies
Phone, Chat, Email
Responsibilities
Handling customer inquiries via phone, chat, and email in German and English; Managing orders, claims, and shipping; Communicating between internal partners
Seniority
Entry-level to Mid-level