Customer Support (m/w/d) Anwendersoftware
Core
Central point of contact for users, independently handling 1st and 2nd-level support for specialized automotive after-sales software.
Role type
Customer Support Specialist (1st/2nd Level)
Builds
Reliable usage of automotive after-sales software for dealerships and workshops
Domain
Automotive / SaaS
Deliverable
client delivery
Required skills
1st/2nd-level support, incident management, service request handling, feature request triage, user administration, ticket prioritization, routing
Preferred skills
Jira, Confluence, Microsoft Office
Responsibilities
Handle customer inquiries via phone and digital ticketing system, evaluate tickets based on SLA, route issues to internal teams, manage user accounts
Seniority
Individual Contributor