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Core
Providing first-level IT support for network infrastructure, client/server systems, and user accounts in Windows and Linux environments.
Role type
IT Support Specialist / Helpdesk Technician
Builds
IT documentation, user training, and maintained IT infrastructure
Domain
IT Infrastructure / Network Administration
Required skills
Network fundamentals (DHCP, IP, TCP/UDP, DNS), Linux and Windows administration, PC hardware knowledge, cabling planning and installation, Active Directory management, IT security policy enforcement, IT asset management, hardware repair and maintenance
Preferred skills
Customer-oriented problem solving, user training
Technologies
Linux, Microsoft Windows, Active Directory, Switches, Routers, Firewalls, WiFi, DECT, DHCP, DNS, TCP/UDP, IP
Responsibilities
Support network infrastructure (cabling, switches, routers, firewalls, WiFi, DECT), First Level Support for client/server/network/telecom systems, Support user accounts and permissions in Active Directory, User training and support, Create IT documentation, Ensure IT security policies, Manage IT assets and hardware repairs, Install and configure hardware/software, Perform administrative tasks in Windows/Linux, Repair and maintain central/decentral IT infrastructure, Procure hardware/software, Manage technical inventory, Operate IT Helpdesk
Seniority
Entry to Mid-level, hands-on IC