Technischer Support (m/w/d)
Core
First point of contact for customers regarding technical questions and problems, analyzing inquiries, developing solutions with the development team, and documenting cases.
Role type
Technical Support Engineer
Builds
Smart software solutions for construction project planning, documentation, and defect management
Domain
Construction industry + Software support
Required skills
Technical support experience, Windows and mobile platforms (Android/iOS) proficiency, analytical thinking, problem-solving, written and verbal communication, customer orientation
Preferred skills
IT training, construction industry interest or experience, software testing experience
Technologies
Windows, Android, iOS
Responsibilities
Analyze and troubleshoot technical support tickets, collaborate with development teams to implement solutions, document support cases and maintain knowledge base, test new software versions, communicate professionally with customers
Seniority
Entry to Mid-level, hands-on IC