Kundenbetreuer im User-Helpdesk (m/w/d)
Core
First-level IT support specialist handling user inquiries and incident tickets for major enterprise clients via phone and email.
Role type
Level 1 IT Helpdesk Agent
Builds
IT support tickets and resolutions for enterprise customers
Domain
IT Services / Enterprise Support
Required skills
technical understanding, ticket creation and triage, phone and written communication, problem-solving, calm under pressure
Preferred skills
prior call center experience, experience with MS Office or accounting software
Technologies
MS Office, accounting software
Responsibilities
Answer IT Level 1 inquiries via phone and email, document and triage incident tickets, escalate complex issues to Level 2 support, utilize knowledge base for troubleshooting
Seniority
Entry-level to Junior