Mitarbeiter:in Kundenservice Luftfahrt (Deutsch/Englisch) (m/w/d)
Core
Central contact for a global airline's frequent flyer program, handling customer inquiries and internal department requests via phone and email regarding miles, rewards, and the Worldshop.
Role type
Customer service representative (frequent flyer program)
Builds
Miles and rewards redemption services for airline customers
Domain
Airline / Travel industry
Deliverable
client delivery
Required skills
German (C1), English (C1), written communication, MS Teams, Outlook
Responsibilities
Process product inquiries and recommendations, provide order and delivery status updates, handle voucher and credit processing, manage miles credits, address general service requests
Seniority
Individual contributor
