IT-Support (w/m/d) 1st & 2nd Level
Core
1st and 2nd-level IT support for colleagues, analyzing and resolving technical issues to ensure smooth operations.
Role type
1st & 2nd-level IT support specialist
Builds
Workplace systems (Windows clients, peripherals, mobile devices), standard applications, and user accounts
Domain
IT support, Windows environments, basic networking
Required skills
Windows environments, standard office software, basic networking (LAN, VLAN, DHCP, DNS), ticketing systems (OTRS, Jira, ServiceNow), user training and onboarding
Preferred skills
Server or virtualization technologies (VMware, Hyper-V, KVM, Docker), automation and digitalization (BACnet, Modbus)
Responsibilities
Act as a contact person for technical questions, analyze and resolve incidents, document issues and solutions, support users with security and data protection topics, participate in internal digitalization projects, provide training for new employees
Seniority
Mid-level, hands-on IC