IT-Servicespezialist Technischer Betrieb (m/w/d)
Core
IT specialist responsible for incident management, 1st-level support, and administration of specific applications for the control center operations of a public transport system.
Role type
IT Operations Specialist (Incident & Support)
Builds
Stable IT infrastructure and control center systems for public transport operations
Domain
Public Transport / Transportation IT
Required skills
Incident management, 1st-level support, network troubleshooting, ticketing systems, application administration, system monitoring, prioritization under pressure
Preferred skills
ITIL 4 Foundation certification, public transport environment experience, proactive organization
Technologies
Ticketing systems, Monitoring systems, Network technologies, Office IT
Responsibilities
Coordinate and analyze cross-system incidents, provide 1st-level support to the control center, administer and update specific applications, monitor system integration, participate in on-call rotations
Seniority
Mid-level, hands-on IC