IT Support Specialist Cloud (m/w/d)
Core
First point of contact for customers regarding software products and services in electronic payment traffic, ensuring reliable and stable delivery of cloud-based solutions.
Role type
IT Support Specialist (Cloud Operations)
Builds
Cloud-based payment processing applications and third-party software services
Domain
Financial Services / Payments / Cloud Infrastructure (via careerplan.io/jobs/10001-1003028047-S-it-support-specialist-cloud-mwd-at-ppi-financial-services-gmbh)
Required skills
Cloud operations, ticketing systems, complex problem solving, customer communication, software deployment coordination, requirement analysis
Preferred skills
IT or cloud environment knowledge, structured work approach, analytical thinking
Technologies
Cloud platforms, ticketing systems, payment software
Responsibilities
Handle customer inquiries via ticketing system, email, and phone; ensure service quality and stability of software solutions; monitor and maintain productive cloud systems; coordinate software releases and deployments with customers; analyze requirements and translate them into solution-oriented measures; collaborate with team members to support service development