IT Service Management (m/w/d)
On-site
Core
Providing first and second-level support for Windows clients, Microsoft 365 environments, standard software, and networks.
Role type
IT Service Management / Helpdesk Technician
Builds
Client setups, system documentation, and onboarding processes
Domain
IT Infrastructure / Enterprise Support
Required skills
Windows 10/11, Microsoft 365, Azure AD / Entra ID, PowerShell, Intune, RMM tools, ticketing systems, scripting
Preferred skills
Helpdesk experience, technical support experience, automation experience
Technologies
Windows 10/11, Microsoft 365, Azure AD, Entra ID, Intune, Autopilot, RMM tools, PowerShell
Responsibilities
Troubleshooting and resolving incidents, automating client setups, onboarding new employees, maintaining system documentation, collaborating with the administration team
Seniority
Junior to Mid-level, hands-on IC