Call-Center-Agent (m/w/d)
Core
Handling emergency and service calls for a home alarm monitoring center, dispatching ambulances and mobility vehicles, and managing customer master data.
Role type
Call center agent (emergency dispatch)
Builds
Emergency response coordination and customer data management
Domain
Healthcare / Emergency Services
Deliverable
physical/clinical work
Required skills
PC proficiency, shift work readiness, sensitive data handling, stress management, team collaboration, customer orientation
Preferred skills
Vocational training, call center experience, medical background knowledge
Technologies
PC
Responsibilities
Answering incoming emergency and service calls, documenting call processing, making decisions and initiating measures such as contacting emergency dispatch centers, maintaining customer master data
Seniority
Entry-level to Mid-level, hands-on IC