IT First Level Support / Service Desk (m/w/d)
Core
First Level Support for IT issues, hardware/software problems, and user management for internal users.
Role type
First Level Support Specialist
Builds
IT service delivery and user support
Domain
Logistics / IT Support
Deliverable
client delivery
Required skills
Windows OS, Microsoft 365, standard hardware troubleshooting, ticketing systems, user management, procurement, repair order processing, knowledge base documentation
Preferred skills
IT support experience, English language skills
Technologies
Windows, Microsoft 365, Office
Responsibilities
Accept, process, and document IT incidents and support requests via phone, email, and ticketing system; Provide first-level support for hardware and software issues; Manage user accounts and system access for new hires, transfers, and departures; Procure IT consumables; Process repair orders; Document solutions and maintain the knowledge base.
Seniority
Entry-level to Mid-level