First Level Support (m/w/d) im IT-Systemhaus
Hybrid
Core
First Level Support handling technical issues and user management for business customers in Northwest Germany.
Role type
First Level IT Support Specialist
Builds
IT support services for business clients
Domain
IT Services / System House
Deliverable
client delivery
Required skills
Windows Client, Microsoft 365, Active Directory, Remote Support, Ticketing Systems, RMM, Monitoring
Preferred skills
Intune/MDM, Network, Printers & Peripherals, Business Customer Handling
Technologies
Windows, Microsoft 365, Active Directory, Entra ID, Intune, MDM, RMM
Responsibilities
Accept and resolve technical incidents via remote access, manage user accounts and permissions in Active Directory/Entra ID, document solutions and systems, escalate complex cases to Second Level Support, set up workstations and mobile devices for clients.