ServiceNow Developer (m/w/d) - CSM & ITSM
Core
Designing and implementing ServiceNow CSM and ITSM capabilities to enhance platform governance, processes, and standards.
Role type
ServiceNow Developer (CSM & ITSM)
Builds
ServiceNow platform instances with CSM and ITSM modules, integrations, and custom flows.
Domain
IT Service Management / Customer Service Management
Deliverable
production ML models | product features
Required skills
ServiceNow CSM, ServiceNow ITSM, IntegrationHub, flow development, scripting, UI policies, release management, data modeling, security implementation
Preferred skills
CSA certification, CIS-ITSM certification, CIS-CSM certification, German language skills
Technologies
ServiceNow, IntegrationHub
Responsibilities
Designing and implementing ServiceNow CSM and ITSM capabilities across core modules; Developing flows, scripts, UI policies, IntegrationHub spokes, and upgrade-safe customizations; Building and managing integrations with external providers; Establishing and ensuring governance for release cycles, data models, error-handling processes, and security boundaries; Applying security best practices and maintaining documentation required for compliance and audits; Working closely with Business Stakeholders to refine requirements and continuously enhance the platform; Driving platform adoption through demos, knowledge articles, training sessions, and insights from performance analytics
