Technical Support Engineer (m/w/d)
Core
Providing professional technical support for B2B customers using the roXtra quality and process management software, analyzing issues, and collaborating with development teams.
Role type
Technical Support Engineer (B2B)
Builds
roXtra quality and process management software platform
Domain
Enterprise Software / Quality Management
Deliverable
client delivery
Required skills
technical troubleshooting, root cause analysis, Windows environment knowledge (10/11, Server, AD, Entra ID), database query basics, log file analysis, clear technical communication
Preferred skills
prior technical support experience, English language skills
Technologies
Windows 10/11, Windows Server, Active Directory, Entra ID, SQL
Responsibilities
handling technical inquiries from B2B customers, analyzing error patterns and developing sustainable solutions, collaborating with development teams to fix bugs and improve processes, explaining technical concepts to users
Seniority
Individual Contributor