Support (m/w/d)
Hybrid
Core
Support for cloud products (Shaufel-Online, ShaufelBlazor) and on-premise software (Terra POS/Warenwirtschaft) for gardening and florist customers.
Role type
Support Engineer (Cloud & On-Premise)
Builds
Cloud applications and on-premise management/hardware solutions
Domain
Retail/POS software for gardening and floristry
Deliverable
client delivery
Required skills
SQL, relational databases, frontend debugging, ticket tracking systems, web applications
Preferred skills
On-premise installation and configuration
Responsibilities
Analyze and resolve customer inquiries, translate requests into technical tickets, diagnose frontend and database errors, document solutions, support on-premise customers remotely
Seniority
Mid-level, hands-on IC