IT-Mitarbeiter (m/w/d) 1st Level Support / IT Service Desk
Core
1st Level IT Support specialist handling service desk tickets, user support, and basic infrastructure administration for a family-owned industrial services group.
Role type
1st Level IT Support Engineer
Builds
IT support services and user assistance for internal clients
Domain
IT Services / Industrial Services
Required skills
IT Service / 1st Level Support experience, MS Office, Windows 10, Client and Server network administration, IT solution documentation, IT component procurement
Preferred skills
Optimization of IT solutions, process improvement
Technologies
MS Office, Windows 10, Ticketing Systems
Responsibilities
Accept and process support and service requests via ticket system, support ERP system, assist users with IT questions, support administration of client and server network environment, document IT solutions, participate in IT component procurement, support IT departments in solution finding and colleague training
Seniority
Entry to Mid-level, hands-on IC