Mitarbeiter (m/w/d) Hotline / IT-Support
Core
Providing telephone and written IT support for doctors, practice teams, and clinics using the company's software solutions.
Role type
IT Support Specialist (Helpdesk)
Builds
Software solutions for medical practices and clinics
Domain
Healthcare IT
Deliverable
client delivery
Required skills
Windows OS, Office applications, network basics, server structures, databases, ticketing systems, system updates, installations, configuration
Preferred skills
IT support experience, 2nd level support knowledge
Responsibilities
Handling customer inquiries via phone and email, diagnosing and resolving IT issues, escalating complex cases, documenting support tickets, assisting with system updates and configurations, improving support processes