Mitarbeiter (m/w/d) technische Hotline
Hybrid
Core
Handling customer inquiries and technical incidents via phone, email, and ticketing systems, with a focus on analyzing and resolving technical faults.
Role type
Technical support specialist (IT & Automation)
Builds
IT support services and automated system monitoring for customers
Domain
IT services and industrial automation
Deliverable
client delivery
Required skills
IT troubleshooting, network knowledge, OS management, automation system monitoring, process documentation, process optimization
Preferred skills
Customer service experience, automation technology background
Technologies
Ticketing systems, standard software, networks, operating systems
Responsibilities
Answering customer calls and emails, diagnosing technical issues, documenting solutions, monitoring automated systems, optimizing support workflows
Seniority
Mid-level, hands-on IC